DeProduction/Denver Open Media is a community organization and it is hoped that all disputes can be solved through discussion with concerned parties. It is advisable that all disputes are dealt with in a timely fashion.
When a staff member has a dispute with a volunteer: If a staff member has a dispute with a volunteer they should try to resolve it directly by talking with the volunteer. If this does not resolve the problem or if the staff member is not able to discuss it with the volunteer, they should notify the director of operations. If the dispute is of a serious nature it should also be put in writing and a copy given to the director of operations. The director’s role is to talk with both parties to determine a solution. Where appropriate, the director of operations should mediate a meeting between the volunteer and the staff member to discuss the problem openly. If the dispute is of a serious enough nature, disciplinary action may be taken against the volunteer.
When a volunteer has a dispute with a staff member: If a volunteer has a dispute with a staff member, they should advise their supervisor as soon as possible to discuss the dispute. If the supervisor is unable to solve the dispute or if the dispute is with the supervisor, the director of operations is to be advised and is to mediate discussions between the two parties. The director may ask the volunteer to put the dispute in writing. If the dispute continues or is of a serious enough nature, the executive director may be brought in to the process and disciplinary action may be taken against the staff member.